Irene Royal Product

• Free delivery on orders over £100.00 Inc vat
• £15.00 Inc vat on orders under £100.00 Inc vat
• Delivery made within 2-3 working days unless specified at checkout.

Please anticipate that all deliveries will be made on an 18-Tonne Hi-Ab Vehicle – in some circumstances and on smaller orders we may send a smaller vehicle if the ordered products allow this.

We aim to have all deliveries made within 2-3 working days or the date specified at checkout.

Delivery vehicles can offload curbside in to gardens or on to driveways, vehicles can also drive on private land if permission is granted by the land owner.

All delivery dates & times are estimates, we are not responsible if a delivery does not arrive when you expected.

Deliveries are subject to change due to weather issues and any other non-specified factors.

When receiving a delivery please visually check the delivery and then sign if you are completely satisfied with the visual state of the goods. Once the delivery process is completed, please be sure to check each individual product closely and inspect for any faults, damages or missing items.

You must notify us within 48 hours of delivery if there are any damages, faults or missing items by visiting our Contact us page and emailing customerservices@northernbuildingmaterials.co.uk, please include your order reference number which will be displayed on your receipt which has been emailed to you prior to delivery. Please include any photos which may help us to resolve the issue. Be sure to closely inspect all items delivered, open all parcels, boxes or packages and check for any issues as stated above.

Please contact us directly and not attempt to contact us through any of our suppliers or couriers email addresses or contact numbers which may be displayed on the delivery notes you receive upon delivery.

If we are notified within the 48 hours and you have adhered to the terms and conditions, we will organize a delivery to replace any damaged, faulty or missing items free of charge. Please note in some circumstances we may not be able to receive any damaged or faulty products back due to the nature of some products, as this could impose health and safety risks. In most cases we will have the damaged or faulty products collected from you.

Please do not install any damaged or faulty goods as we will be unable to refund or replace any product which has been used or installed.

Please note that we can not be held responsible for any errors or wrong products ordered by the purchasing person. Such as wrong address, wrong products ordered or other non-specified issues. If you are unsure that what you are ordering is incorrect at any points, please do not order the product but instead email or call us to discuss the product in detail to ensure it is the correct product for you. Please ensure to check orders before processing to avoid disappointment.

If a delivery is attempted and fails on the date agreed due to no fault of the couriers or hauliers, we will charge for any subsequent deliveries.

We advise against booking any installers or contractors, or engaging in any preparatory work until full receipt and inspection of your order and delivered goods. We will not be liable or at fault for any tradesperson costs, or consequent loss or compensation in any way.

Once the delivery is signed for, the responsibility of the products passes on to you, any risk, damage or loss is assumed by the purchaser. We are not responsible for any goods received or unpacked by anyone other than the purchaser, so please ensure that the person who purchased the goods is present at the address the delivery is taken to when delivering, this should avoid any disappointment.

Please note that a working day does not include weekends or bank holidays. We do not do or offer deliveries on weekends or bank holidays unless specifically agreed by a representative.

Please note that we do have some grey areas in terms of deliveries due to the distance from the closest depot or too rural - if this is the case we will contact you via email.

Please note any packaging or pallets which comes with your order is your responsibility to dispose of.